DeAnn Kennedy  

6518 S Acoma St   Littleton, CO 80120   720-227-5746   lildrln@msn.com

 

Objective
Highly motivated and skilled professional seeking a position with a dynamic, high growth organization that welcomes fresh ideas, initiative, dedication, and experience. Exceptional ability to work under pressure, offering high quality management experience, and building long lasting business relationships, and improving client service and loyalty.
 

Professional Experience
Experienced professional with skills in leading successful cross-functional teams, analyzing risk, and maintaining budget and cost constraints. Proven ability to manage key account relationships and multi large-scale projects. Experience with presenting to top organizational management, meeting with customers, recruiting, training and motivating direct reports, and coordinating the activities of supervised personnel. Extensive experience with  TIRKS, WFA, OSP, CDP and many other outside plant provisioning programs and processes.

Experience
Apr. 2012 – Current

Key Bank

Greenwood Village, CO 

Teller

Accurately process customer transactions such as payments, deposits, and cashing checks

Cash drawer balancing

Promoting product knowledge to ensure customers are getting the right product and services

 

Feb. 2002 – Feb. 2013

Pro Crew Sales, Ltd
Denver, CO
Co-Owner
Daily Operations for Corporate Office
Tax Filing Preparation / Bookkeeping
Excellent computer skills (Excel, Microsoft Office, Microsoft Project, Quicken)
Recruited, trained, supervised, and motivated sales and installation staff of 25
Designed and implemented organizational infrastructure that maximized performance, quality, efficiency, and bottom-line profits
Determined and established criteria for resource management (e.g. staffing, funding, equipment) based on business objectives and operational needs
Provided the analytical framework, financial metrics and benchmarks to enable informed investment decisions, identify trends early and capitalize on opportunities with minimal risks.
Coordinated and implemented an Office Procedure manual, to optimize employee efficiency, quality, and effectiveness
Payroll Management - Processed payroll for 30 employees
Worked closely with vendors to oversee accounts payable/receivable, negotiate payment arrangements, purchase equipment and ensure prompt delivery
Created/Maintained Yearly Budget
Developed creative sales strategies to increase exposure to customers, including active participation in industry events to create new marketing leads and sales
Create ads for distribution in Newspaper, Magazines, Flyers, and Radio

Nov 2000 – Feb 2002
Qwest Communications
Denver, CO
Project Manager – Broadband Services
Detail oriented and resourceful in the completion of projects with the ability to multitask, meet strict deadlines, maintain budget constraints, and with in project scope
Planned and executed large scale Broadband projects from implementation to completion
Responsible for maintaining in-scale, on schedule, and in budget projects
Excellent interpersonal skills, confident and poised in interactions with individuals at all levels readily developing rapport with clients and colleagues
Extensive technical skills incorporating computer literacy and engineering disciplines
Recognized for exceptional problem solving and motivational skills as well as the ability to negotiate, deal and close projects successfully
Leading a high profile client base: Arapahoe County (E911 upgrade), AT&T, Sprint, Federal Government
Perform risk assessments and ascertain business costs associated with offered solutions or preventative measures

Utilized TIRKS  and other network provisioning systems to determine circuit design and impact for each Broadband project prior to cutover

Worked closely with order provisioning group to ensure each service transition was seamless

Aided order provisioning group redesign orders to fit the process while making sure service standards were met

May 1998 – Nov 2002
Qwest Communications
Littleton, CO
LEC/LED Engineer
Designed, priced and issued OC3 to OC192 broadband projects for a large client base, to construction for network build
Exceptional abilities in project design management with cross-organizational skills to assure project success
Experienced in network infrastructure software programs: TIRKS, COEFM, CPD, WFA, SOPAD
Outstanding interpersonal skills with cross-functioning team members
Major multi-million dollar projects: Connect Colorado Schools (connecting all Colorado schools via T1’s ), State of Colorado, Seagate, First Data

Nov 1995 – May 1998
US West
Littleton, CO
Outside Plant Planner (Tactical Planner)
Highly regarded for a proactive attitude and an ability to think laterally, providing ideas and solutions
Implemented new equipment for trial study (Fiber to the Curb) - Coordinated training for cross-functioning teams for installation, maintenance, record keeping
Planned, designed, priced and coordinated Network Outside Plant jobs for Wyoming and parts of Colorado
Excellent written and verbal communication skills
Perform extensive analysis of current capacity of network infrastructure, detailing recommendations and orchestrating project plans and continuous improvements for “Just in Time” and future growth requirements
Nov 1983 – Nov 1995 Mountain Bell/US West Casper WY, Greeley, CO
Network Planning Clerk
Created/Updated Outside Plant Route Maps
Pre Post/Final Posted outside plant planning jobs
Assisted Sr Planning clerk and Area Planner with route analysis to determine future capacity requirements, as well as budget constraints
Manually drew Outside Plant jobs to meet consumer needs, issued to Construction for Network infrastructure

Maximized TIRKS, WFA, and other network inventory and provisioning networks to determine network future growth and capacity

May 1980 – Nov 1983 Mountain Bell Casper WY
Repair Service Attendant
Answered/Scheduled repair calls for Wyoming
Updated/ created customer file w/changes/additions to account
Input trouble tickets into new database to determine repeat, trouble found, emergency, cut cable, etc… to monitor and categorize repair calls

Education
University of Phoenix BS/BM 3.5 GPA
Greenwood Village, CO
20 hours to graduate
Daniels School of Business/Project Management Institute Denver, CO 2000
PMP Certificate
References
References are available on request.